Frequently Asked Questions
Everything you need to know about shopping with CoSM Shop
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original condition and packaging. Please contact our support team to initiate a return or exchange.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery status.
Do you offer international shipping?
Currently, CoSM Shop ships to select international locations. Shipping rates and delivery times vary by country and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products covered by a warranty?
Yes, many of our products come with a manufacturer's warranty. Please check the specific product page for details or reach out to our customer service team for more information.